We accept all major credit card payments and PayPal on all purchases.
We ship out all orders using Australia Post Tracked Delivery.
After placing your order, you will receive an email confirmation of your order.
Once your product has been sent, you will receive another email with tracking information.
Please note: Delivery times may vary, especially during peak periods. Please check the Australian Post website for any delivery outages or Nationwide delays.
We accept returns for any reason within 30 days. You must return items in their original packaging and in the same condition as when you received them. Send us an email here to arrange your refund.
We offer a lifetime guarantee on all our products. This means that if your moon product stops functioning as it should, at any time, send an email through to us here along with proof and we'll arrange for a replacement product or a refund.
What does 'lifetime guarantee' mean?
It means that if you have a problem with your moon product or it has not met your expectations, you can contact us via email here and we will find a resolution. If you are still not happy, we will offer you a replacement.
Is accidental damage or general wear & tear covered?
Unfortunately we can't cover general wear and tear of the product or accidental damage
Do you offer replacement lids?
This is something we can arrange. Please get in contact with us here for more details.
How do I return my moon product?
Please get in contact with us directly here and we will take it from there.